The Municipality of Gaia has enhanced the transparency and quality of the services provided to citizens by modernizing Gaiurb’s online services, introducing new features that ensure greater clarity throughout the urban planning process.
With this update, it is now possible to consult opinions from external entities, identify the technical staff involved in all phases of the process, learn which department is responsible, access technical assessments, and verify who the decision-makers are in each procedure.
In practice, this modernization translates into more immediate access to information—particularly to opinions as soon as they are issued—closer monitoring of processes, and clear identification of the relevant contacts throughout each stage.
The availability of these tools also allows for a better understanding of the decisions made and their rationale, fostering a closer, clearer, and more informed relationship between municipal services and citizens.
This measure is part of the Municipality of Gaia’s strategy to bring public administration closer to the people, simplifying procedures and strengthening trust in municipal services.
Learn more HERE.
Image credits: © Gaiurb
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